IATA Diploma in Travel and Tourism Foundation

The 13 modules contained within the Foundation Level will provide an understanding of the travel professional’s role in this industry, the importance of exceeding customer expectations, and the role of technology in the travel industry. In addition, the student will become familiar with related subjects such as industry regulations, codes, world geography, air fares and ticketing, visa and health requirements, as well as tour programmes.

• Air fares and ticketing including e-ticketing
• GDS training with interactive CD-ROM
• In-depth travel industry general knowledge
• How You Will Benefit
   
  • Make appropriate travel arrangements and reservations
  • Calculate and quote appropriate air fares
  • Complete international travel documents in accordance with the applicable IATA rules and procedures
  • Be on the leading edge for 2007 e-ticketing global implementation
  • Answer customers’ queries, quote rates and supplements, explain conditions and book tour products
  • Acquire the necessary skills and knowledge to ensure that your front-line contact with the customer is outstanding
  • Understand the role of information technology – Global Distribution Systems and the Internet