advanced-diploma-programs
English
Full time
2 years
Malabe
April / August / December
SEMESTER 1 (6 MONTHS)
Unit Code | Unit Title |
SITXWHS001 | Participate in safe work practices |
BSBWOR203 | Work effectively with others |
SITXCCS001 | Provide customer information and assistance |
SITXFSA001 | Use hygienic practices for food safety |
SITHACS001 | Clean premises and equipment |
SITHIND001 | Use hygienic practices for hospitality service |
SITXINV001 | Receive and store stock |
SITXCOM002 | Show social and cultural sensitivity |
SITXCCS002 | Provide visitor information |
SITHIND002 | Source and use information on the hospitality industry |
SITHIND004 | Work effectively in hospitality service |
SITXFIN003 | Manage finances within a budget |
SITXHRM001 | Coach others in job skills |
SITXCCS004 | Provide lost and found services |
SITXCCS006 | Provide service to customers |
SEMESTER 2 (6 MONTHS)
Unit Code | Unit Title |
SITXHRM003 | Lead and manage people |
SITXGLC001 | Research and comply with regulatory requirements |
SITHIND004 | Work effectively in hospitality service |
SITXCOM005 | Manage conflict |
SITXFSA001 | Use hygienic practices for food and safety |
SITHFAB002 | Provide responsible service of alcohol |
SITHFAB003 | Operate a bar |
SITHFAB005 | Prepare and serve espresso coffee |
SITHFAB014 | Provide table service of food and beverage |
SITHFAB016 | Provide advice on food |
SITTIND001 | Source and use information on the tourism and travel industry |
SITEEVT001 | Source and use information on the events industry |
SEMESTER 3 (6 MONTHS)
Unit Code | Unit Title |
BSBDIV501 | Manage diversity in the workplace |
BSBMGT517 | Manage operational plan |
SITXCCS008 | Develop and manage quality customer service practices |
SITXMGT001 | Monitor work operations |
SITXFIN003 | Manage finances within a budget |
SITXFIN004 | Prepare and monitor budgets |
SITXHRM002 | Roster staff |
SITXMGT002 | Establish and conduct business relationships |
SITTTSL007 | Process reservations |
SITHACS005 | Provide porter services |
SITHACS007 | Conduct night audit |
SITHACS008 | Provide accommodation reception services |
SITHACS002 | Provide housekeeping services to guests |
SITHACS003 | Prepare rooms for guests |
SEMESTER 4 (6 MONTHS)
Unit Code | Unit Title |
BSBFIM601 | Manage finances |
SITXFIN005 | Manage physical assets |
BSBMGT617 | Develop and implement a business plan |
SITXHRM004 | Recruit, select and induct staff |
SITXHRM006 | Monitor staff performance |
SITXWHS004 | Establish and maintain a work health and safety system |
SITXMPR007 | Develop and implement marketing strategies |
William Angliss Institute is the Government endorsed specialist training provider for the foods, tourism, hospitality and events industries, delivering a range of courses within Australia and internationally. With around 18,000 students enrolling each year, we offer a broad range of training and education programs including accredited traineeships and apprenticeships, certificates, diplomas and advanced diplomas, short courses, graduate certificates and degrees.
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